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Client Services Coordinator

2 months ago

Bristol, Bristol, United Kingdom GB035 Mercer (UK) Limited Full time

About GB035 Mercer (UK) Limited

GB035 Mercer (UK) Limited is a world leader in workplace health and benefits, operating in 135 countries. Our team of specialists designs benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

Job Summary

We are seeking an experienced Client Services Administrator to join our Health and Benefits team in Bristol. This role is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance, and Critical Illness.

Key Responsibilities

  • Support the consulting team in gathering, organizing, entering, and analyzing data for various client projects.
  • Partner with internal and external stakeholders to achieve the best service for clients.
  • Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements.
  • Champion continuous improvement within your team/location.
  • Develop and maintain appropriate technical and market knowledge.
  • Quality check work for junior colleagues.
  • Attend client meetings as required.
  • Act as a training and technical referral for colleagues.

Requirements

  • Previous administrative experience in a professional services environment.
  • A good understanding of Microsoft applications such as Excel, Word, and Outlook.
  • Excellent written and oral communication skills.
  • Ability to work with numbers.
  • Excellent planning and organization skills with the ability to work to deadlines.
  • Ability to work on your own and as a team player, establishing good rapport with clients and colleagues.

Preferred Qualifications

  • Experience in either Group Risk (Group Income Protection, Group Life Assurance, and Critical Illness) or a background in Healthcare.
  • Insurance-related experience.
  • Industry-recognized qualifications.