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IT Software Support Specialist
4 weeks ago
We are seeking a highly skilled IT Software Support Specialist to join our team at Roche Informatics. As a key member of our IT operations, you will play a crucial role in revolutionizing the digital workplace experience for our employees.
Your primary responsibility will be to act as a digital enabler for our business colleagues and functions, ensuring a seamless and efficient experience for all employees. You will be the owner of the digital employee experience for the respective site, driving employee productivity through consultancy and providing intimacy and site proximity at the sites.
You will leverage available data to provide proactive support, manage IT hardware lifecycle management and deskside support processes, and support and manage the Incident/Request management processes to ensure SLAs are met.
Additionally, you will provide support and guidance for onsite services, drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams, and proactively address and follow through on process-improvement ideas.
Your Qualifications and Experience:
- Exhibits a Lean-Agile Mindset
- Manages risks progressively and in a way that leads to opportunity
- Enterprise mindset that can break down silos
- Exhibits intellectual curiosity and integrity and has a strong passion for innovation
- Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, Infrastructure and Networking principles etc.
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
- Experience of upskilling the workforce on our enterprise solutions through education and communication plans
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery
- Solid written and oral communication skills in English.
About Roche
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
