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Retail Operations Leader

3 months ago


Gravesend, Kent, United Kingdom Wickes Full time

Wickes, a leading home improvement retailer, is seeking a dedicated and experienced individual to lead our store operations.

As an integral part of our team, you will play a vital role in ensuring exceptional customer service and maintaining a smooth and efficient store environment.

Your responsibilities will encompass:

  • Guiding and motivating the store team to deliver outstanding customer experiences.
  • Overseeing daily operations with efficiency and attention to detail, managing tasks across various areas of the store.
  • Proactively addressing any issues that arise, ensuring the seamless functioning of the retail space.

We are looking for an individual who possesses:

  • Proven experience in a customer-facing role within a retail setting.
  • Exceptional organizational skills and the ability to effectively manage multiple tasks simultaneously.
  • A genuine passion for providing exceptional customer service and exceeding expectations.

At Wickes, we offer a supportive and collaborative work environment with a commitment to employee well-being. We provide competitive compensation and benefits, including:

  • A rewarding salary package.
  • Performance-based bonuses.
  • Flexible scheduling options.
  • Employer contributions to pension plans.
  • Generous annual leave allowance.
  • Comprehensive financial and well-being benefits.