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Returns Administrator
2 months ago
We are seeking a highly organized and detail-oriented Returns Administrator to join our team at JMK Resourcing Solutions. As a Returns Administrator, you will play a vital role in ensuring the quality and integrity of our products.
Key Responsibilities- Manage and maintain product return spreadsheets to track and analyze return data.
- Organize returned product delivery processes and liaise with internal departments to ensure seamless execution.
- Analyze product inspection reports and update relevant data into company systems to identify trends and areas for improvement.
- Collaborate with the product development team to implement quality assurance findings and drive product improvements.
- Communicate with factories and manufacturing teams to resolve product issues and ensure quality standards are met.
- Investigate customer queries and complaints, and respond to online portal inquiries in a timely and professional manner.
- Work independently and as part of the team to complete tasks accurately and within deadlines.
- Maintain accurate database records and update internal and customer systems.
- Build relationships with customer quality assurance contacts to ensure seamless communication.
- Provide support to the product development team on various tasks and activities.
- Proficient in Microsoft Outlook and Excel.
- Excellent oral and written communication skills.
- Confidence in communicating with external customers and internal stakeholders.
- Previous experience in product/distribution or warehousing environments.
- Strong attention to detail and ability to produce accurate work.
- Willingness to learn and adapt to new processes and procedures.
- Organized approach to work and ability to prioritize tasks effectively.
