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Customer Service Desk Professional

2 months ago

Wembley, United Kingdom The Hireman Full time

About The Hireman

The Hireman is an independent tool hire company providing construction equipment services to professional contractors working in the industry.

We help our customers deliver their projects on time and on budget by providing a wide range of equipment for hire.

Job Summary

We are looking for an experienced customer service desk professional to join our depot-based office team as a Hiring Coordinator.

As a key member of our team, you will play a crucial role in managing and coordinating the hiring process, ensuring timely delivery and return of equipment, maintaining accurate records, and providing exceptional customer service to our clients.

Key Responsibilities

  • Manage and coordinate the hiring process, ensuring timely delivery and return of equipment
  • Maintain accurate records of equipment inventory, customer orders, and transactions
  • Provide exceptional customer service to our clients, responding to their queries and resolving any issues
  • Process orders on our computer system and perform general administration tasks
  • Monitor stock levels and organize equipment transfers from other depots
  • Order equipment with suppliers and research new items to add to our inventory
  • Organize deliveries and collections into driver schedules/runs

What We Offer

  • Salary starting from £29,000 per annum, negotiable based on experience
  • Monthly bonus scheme
  • Health cash plan
  • An enhanced contributory workplace pension scheme
  • 28 days' annual leave, including bank holidays, rising to 33 days after five full years' service
  • Working hours of 7.30am – 5pm, Monday to Friday
  • Company workwear, including PPE
  • Fresh fruit, snacks, and drinks in the depot
  • Free equipment loans and staff discount on purchases
  • Staff voucher schemes, such as cycle to work and eye tests
  • Regular social events including annual summer and Christmas parties
  • A turkey at Christmas (or other seasonal gift)