Engagement and Communications Specialist

2 months ago

London, Greater London, United Kingdom Mountain Warehouse Ltd Full time
About the Role

We are seeking a highly skilled and experienced Internal Communications Manager to join our team at Mountain Warehouse Ltd. As a key member of our Learning and Development department, you will play a crucial role in developing and executing our internal communications strategy to engage and inform our colleagues across the globe.

Key Responsibilities
  • Develop and Implement Communications Strategy: Create and execute a comprehensive internal communications plan that inspires, informs, and engages our colleagues, aligning with our business objectives and values.
  • Content Creation and Management: Develop and manage a content creation team to produce innovative and engaging assets for multiple platforms, including social media, learning management systems, and store platforms, ensuring consistency with our brand image.
  • Stakeholder Engagement: Collaborate with senior leadership, marketing, and PR teams to ensure our internal tone of voice aligns with external communications, and develop strong relationships with stakeholders across all levels of the organization.
  • Employee Engagement and Experience: Design and implement initiatives to enhance colleague engagement, including regular communication and updates, and create a positive and inclusive work environment.
  • Process Improvement and Innovation: Review and develop processes and communication channels to improve the effectiveness of internal communications, leveraging innovative and creative approaches to engage and support our global business.
  • Brand Ambassadorship: Set the tone of voice for internal communications, ensuring a proactive and consistent approach that reflects our brand values and messaging.
  • Project Management: Plan and lead projects, such as the Social Committee, to deliver successful annual company events and create a seamless experience for our colleagues.
Requirements
  • Experience in Retail Communications: Proven experience in developing and executing internal communications strategies in a retail environment, with a minimum of 4 years of experience.
  • Leadership and Stakeholder Management: Strong leadership and stakeholder management skills, with experience in managing multiple stakeholders and driving advocacy from within.
  • Content Creation and Copywriting: Excellent content creation and copywriting skills, with the ability to develop engaging and timely communications that inspire and inform our colleagues.
  • Brand Management: Understanding of brand management and the ability to consistently maintain brand messaging and tone of voice.
  • Agile Environment: Proven experience working in an agile environment, with the ability to adapt to changing priorities and deadlines.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a holiday allowance, pension scheme, and staff discount.
  • Opportunity to Grow: The opportunity to grow and develop your career in a dynamic and fast-paced environment, with a focus on employee engagement and experience.

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