Service Desk Support Specialist

21 hours ago


Halifax, Calderdale, United Kingdom Auxo Commercial Full time
Service Desk Assistant

Auxo Commercial is seeking an experienced Service Desk Assistant to join our team. As a Service Desk Assistant, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to senior technicians.

Key Responsibilities:
  • Answer phone calls and respond to emails from customers, creating incident tickets and resolving issues in a timely manner
  • Triaging tickets, prioritizing tasks, and managing multiple projects simultaneously
  • Outbound calling to book customers into migration briefings and provide technical support
  • Logging customer complaints and ensuring follow-up and resolution
Requirements:
  • Previous experience in a Technical Service Desk role or helpdesk environment
  • Strong technical skills, including knowledge of DNS changes and migration queries
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Auxo Commercial offers a competitive salary and a dynamic work environment. If you are a motivated and experienced Service Desk Assistant looking for a new challenge, please apply today.



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