Adult Social Care Specialist

3 weeks ago


Gateshead, Gateshead, United Kingdom Gateshead Council Full time

We are seeking a skilled and dedicated individual to join our Customer Experience & Digital Service team at Gateshead Council. As a key member of our team, you will play a vital role in supporting the administration of Direct Payments for our customers.

The successful candidate will work closely with our Financial Assessment service to ensure the best possible service is provided to our customers. This will involve completing financial assessments to determine contributions to the cost of care, maximising benefits, and setting up and supporting customers to meet their care needs via all aspects of a Direct Payment.

Gateshead Council is committed to providing high-quality services to our residents, and we are looking for someone who shares our vision and values. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organisation.

We offer a competitive salary, excellent benefits, and a range of opportunities for professional development and growth. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you.

Key Responsibilities:

  • Complete financial assessments to determine contributions to the cost of care
  • Maximise benefits for customers
  • Set up and support customers to meet their care needs via all aspects of a Direct Payment
  • Work closely with the Financial Assessment service to ensure the best possible service is provided to customers

What We Offer:

  • Competitive salary
  • Excellent benefits
  • Opportunities for professional development and growth
  • Flexible and hybrid working arrangements
  • Generous annual leave entitlement


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