Digital Transformation Programme Manager

2 weeks ago


Hampshire, United Kingdom TRIA Full time
Process Improvement Lead

We are partnering with a market leading organisation based in Hampshire to find a Process Improvement Lead to join them on an initial 6 month contract.

The organisation is embarking on a large scale digital transformation programme to enhance its customer experience through the adoption of modern technology and processes.

They are defining a new Digital Target Operating Model (TOM) that covers People, Process, and Technology. This role will focus on the improvement of Processes and Procedures, documenting the current 'As is' and future 'To be' state to enable a shift into more Agile / Product led ways of working.

The Process Improvement Lead will be responsible for:

  • Defining and implementing process improvements to enhance customer experience
  • Developing and maintaining process documentation and procedures
  • Collaborating with stakeholders to identify and prioritize process improvements
  • Providing training and support to employees on new processes and procedures
  • Monitoring and evaluating the effectiveness of process improvements

This is a fantastic opportunity to join an organisation at the early phases of a large scale Digital transformation. An initial 6 months to define the TOM will undoubtedly lead to further opportunities assisting them in the next phase of delivery.

Requirements:

  • Large scale Digital Transformation Programme experience
  • Target Operating Model definition with a focus on Processes and Procedures
  • Documentation of 'As is' and 'To be' process flows using Visio
  • Experience working in an Agile / Product led environment, ideally working on a shift from more traditional Waterfall delivery into Agile
  • Senior Stakeholder engagement through workshop facilitation
  • Prior experience as a Business Analyst would be beneficial
  • Prior experience working within a B2C environment (e.g. retail, travel, hospitality) would be advantageous but not essential


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