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Lead Branch Manager Candidate
2 months ago
Position: Senior Branch Manager Trainee
Compensation: £25,880 (OTE £33,000)
Incentives: Attractive annual bonus based on company performance
Work Schedule: 42.5 hours per week on a rotating shift pattern of 5 days on and 2 days off, including weekends.
We are a leading car purchasing service in the UK, experiencing rapid growth with over 500 branches and new locations opening regularly.
We are looking for motivated, reliable, and customer-focused individuals to join our dynamic team.
Key Responsibilities:
- Exceeding performance targets in vehicle purchasing while assisting the regional manager in enhancing overall performance.
- Acting as the primary contact for customers.
- Proactively reaching out to customers, managing appointments, and meeting set targets.
- Guiding customers through the vehicle purchasing journey, conducting appraisals, managing essential documentation, and processing payments.
- Delivering outstanding customer service consistently.
- Assisting the Regional Manager in maintaining operational efficiency and compliance within the area.
- Conducting standard branch assessments during site visits.
- Identifying the coaching needs of team members and providing constructive feedback.
- Reporting any potential issues to the Divisional Manager.
- Organizing schedules and rotas in accordance with company policies.
- Ensuring all transactions comply with company standards.
- Providing temporary support in other regions as required.
- Completing all necessary HR-related tasks.
- Assisting with the completion of vehicle purchases as needed.
Qualifications:
- Valid full UK manual driving license.
- Experience in a performance-driven environment.
- Customer-focused with excellent communication and telephone skills.
- Ability to work effectively under pressure and independently.
- Strong organizational and prioritization abilities.
- Capability to build lasting client relationships.
- Proficient in administration and IT skills.
Additional Benefits:
- Discounted gym membership.
- Budget for team social events.
- Monthly and annual bonuses, incentives, and rewards.
- Option to purchase additional holiday and accrual based on tenure.
- Healthcare cash plan.
- Cycle to work scheme.
- Pension plan.
- Structured career progression programs and pay increases.
This position is well-suited for customer-oriented professionals, such as sales executives, retail staff, or hospitality experts, who thrive in independent roles and seek growth opportunities within a reputable brand.
