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Import Customer Service Specialist
2 months ago
We are seeking a highly skilled Import Customer Administrator to join our team at Royal Mail Group. As an Import Customer Administrator, you will play a critical role in providing exceptional customer service and support to our overseas-based medium and large import customers.
Key Responsibilities:
- Drive overall import customer satisfaction by delivering a high-quality customer experience
- Act as a single point of contact for day-to-day import service queries, providing timely and effective resolutions
- Build strong relationships with import customers to identify opportunities for growth and commercial value
- Work collaboratively with internal stakeholders to ensure seamless import service delivery
- Proactively identify and resolve import-related issues, demonstrating a customer-centric approach
- Support key events and initiatives that enhance import customer experience
- Stay up-to-date with cross-border parcel business trends and industry developments to inform import service improvements
About You
To succeed in this role, you will possess:
- Extensive knowledge of cross-border parcel business and international mail and parcel end-to-end customer journeys
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment
- Good planning and organizational skills, with the ability to prioritize tasks and manage multiple projects
- Proficiency in computer systems and software, with good keyboard skills
What We Offer
As a valued member of our team, you can expect:
- A competitive salary and benefits package
- Ongoing training and development opportunities to enhance your skills and knowledge
- A collaborative and supportive work environment
- The chance to work with a diverse and inclusive team
- Access to our employee network groups and diversity initiatives
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
