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Head of Production Operations

2 months ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
Head of Customer Management

Join a Thriving Food Manufacturing Company

We are seeking an experienced Head of Customer Management to lead our customer-facing operations and drive business growth. As a key member of our team, you will be responsible for managing all aspects of customer relationships, ensuring exceptional service delivery, and identifying opportunities for improvement.

This is an exciting opportunity to join a fast-growing company that values innovation, sustainability, and customer satisfaction. You will have the chance to work with a talented team, develop your skills, and contribute to the company's continued success.

Key Responsibilities
  1. Develop and implement customer-centric strategies to drive business growth and improve customer satisfaction.
  2. Lead a team of customer-facing staff, providing guidance, support, and coaching to ensure exceptional service delivery.
  3. Manage customer relationships, resolving issues, and escalating concerns as necessary.
  4. Collaborate with internal stakeholders to ensure seamless communication and coordination.
  5. Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
Requirements
  1. Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  2. Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  3. Strong analytical and problem-solving skills, with the ability to interpret customer feedback and implement changes.
  4. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  5. Knowledge of customer relationship management (CRM) systems and processes.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.