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Business Operations Assistant

2 months ago

Bedlington, Northumberland, United Kingdom Stephanie Ward Online Business Services Ltd Full time
About Us

Stephanie Ward Online Business Services Ltd is a pioneering organisation dedicated to empowering neurodivergent entrepreneurs. We foster an inclusive environment where individuals can thrive and excel in their roles.

Job Summary

We are seeking a highly skilled and empathetic Business Services and Marketing Assistant to join our team. As the primary point of contact for remote customer enquiries and support, you will be responsible for managing and responding to emails, phone calls, and video calls from clients. Your exceptional organisational and multitasking abilities will enable you to provide administrative support, including document preparation and data entry, while collaborating with team members to ensure seamless customer service.

Key Responsibilities
  • Serve as the primary point of contact for remote customer enquiries and support
  • Manage and respond to emails, phone calls, and video calls from clients
  • Assist with scheduling appointments and managing calendars
  • Provide administrative support, including document preparation and data entry
  • Collaborate with team members to ensure seamless customer service
  • Maintain accurate records of customer interactions and transactions
  • Troubleshoot and resolve customer issues in a timely manner
  • Support the team with additional tasks as needed
Requirements
  • Proficiency in Google Workspace (Docs, Sheets, Slides, etc.) and Microsoft Office
  • Excellent communication skills, both written and verbal
  • Strong organisational and multitasking abilities
  • Basic marketing skills and understanding of marketing principles
  • Empathetic and patient demeanour, with a customer-first attitude
  • Ability to work independently and as part of a team
  • Willingness to work in person every day
Bonus Points
  • Have fundraising experience or are eager to learn
  • Have admin/clerking experience
  • Know BSL or are willing to learn
  • Have web development skills
  • Thrive in dynamic environments and can hit the ground running
  • Have a great sense of humour
Benefits
  • Company pension and performance-based perks
  • Opportunity to work in a supportive and inclusive environment
  • Professional development opportunities
  • Competitive salary
How to Apply

Email your application to us, or submit a short video if you prefer. Please note that training contracts are not remunerated on the same scale, and this role is not suitable for an apprentice or an intern.