Luxury Goods Quality Control Specialist

3 weeks ago


London, Greater London, United Kingdom CSD Full time
About Us

CSD is a prestigious luxury consignment company based in the UK. With multiple retail stores and an office, we specialize in providing a premium platform for women to sell their high-end luxury items while offering discerning shoppers a curated selection of second-hand luxury goods. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience.

Job Description

We are seeking a meticulous and experienced Luxury Goods Quality Control Specialist to join our team and play a pivotal role in ensuring the quality and authenticity of our second-hand luxury items. As a key member of our consignment process, you will be responsible for maintaining our brand's integrity.

Responsibilities
  1. Appraisal of Luxury Items: Accurately assess and evaluate second-hand luxury goods, including designer handbags, watches, jewelry, clothing, and accessories to verify their condition and authenticity.
  2. Quality Control: Ensure that items meet our quality standards and are in suitable condition for resale. Identify wear, damage, or defects, and provide recommendations for refurbishment or repair.
  3. Quality Assurance: Implement and enforce quality control procedures to maintain consistency and accuracy in evaluating second-hand products.
  4. Documentation: Create meticulous records of the quality control process, including product details, condition, and images that can be used for third-party authentication sites.
  5. Customer Service: Provide friendly and professional assistance to customers, addressing their concerns, resolving issues, and answering questions about products and services.
  6. Continuous Improvement: Actively participate in process improvement initiatives, suggesting enhancements to the quality control process to streamline operations and enhance efficiency.
  7. Communication: Collaborate with the purchasing team to provide feedback on product condition and value. Communicate any discrepancies, issues, or concerns promptly and clearly.
Qualifications
  • Bachelor's degree in a relevant field preferred.
  • Prior experience in a similar role.
  • Strong knowledge of luxury brands and products.
  • Excellent attention to detail and the ability to assess quality accurately.
  • Strong research and analytical skills.
  • Effective communication.
  • Ability to work independently and as part of a team.
  • Passion for luxury fashion and a commitment to staying up to date with industry developments.
Benefits
  • Competitive salary commensurate with experience.
  • Health and wellness benefits like comprehensive private medical, dental, and vision insurance coverage.
  • Opportunities for professional development and career growth within a rapidly expanding company.
  • Staff discounts on luxury merchandise.
  • Staff discounts on consignment fees.
  • A collaborative and supportive work environment with a focus on innovation and creativity.


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