Customer Service and Fleet Accounts Professional

5 hours ago


Gravesend, United Kingdom Insight Select Full time
Job Title: Customer Service and Fleet Accounts Executive

We are seeking a highly skilled and experienced Customer Service and Fleet Accounts Executive to join our team at Insight Select Ltd. This is a fantastic opportunity to work with a leading global distributor and contribute to the success of our business.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service, handling orders, queries, and complaints in a timely and professional manner.
  • Fleet Accounts: Manage and maintain accurate records of fleet contracts, ensuring seamless communication with customers and internal departments.
  • Communication: Develop and maintain strong relationships with customers, distributors, and internal teams, including Sales Operations, Customer Services, and Engineering.
  • Problem-Solving: Proactively identify and resolve customer issues, ensuring customer satisfaction and loyalty.
  • Support: Collaborate with field sales teams to provide quotes, documentation, and arrange fittings as required.
Essential Skills and Experience:
  • At least 3 years of proven customer service experience.
  • Strong organizational and time management skills.
  • Proficiency in customer service systems and software.
  • Excellent communication and interpersonal skills.
  • Demonstrated initiative, enthusiasm, and a positive approach to work.
Package:
  • Competitive salary of £27,000 per annum.
  • Bonus scheme.
  • 25 days' annual leave.
  • Enhanced pension scheme.
  • Hybrid working arrangement, with 3 days on-site at our Gravesend office.


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