Operations Director

4 weeks ago


High Hazels, Sheffield, United Kingdom Chase and Holland Full time
Head of Operations and Fulfilment

Chase and Holland is partnering with a top-tier client to find a new Head of Operations and Fulfilment. The ideal candidate will have proven experience in leading operational warehousing and distribution/fulfilment operations.

Key Responsibilities:
  • Maintain reporting of daily, weekly, and monthly OTIF customer satisfaction and identify shortfalls and opportunities for improvement.
  • Lead the operations side of the business, maintaining high standards of Health and Safety in the warehouse and identifying opportunities for improvement.
  • Monitor and report on pick accuracy percentage on daily, weekly, and monthly targets and provide relevant narrative around any anomalies or SLA failures.
  • Develop a plan and schedule for stock take processes within the warehouse and create SOPs and best practices.
  • Act as a Wellbeing Champion, promoting positive attitudes and making people feel supported and heard.
Requirements:
  • Proven experience in a similar role leading an operational warehousing and distribution/fulfilment operation.
  • Strategic thinker who can operate across the SLT and play a strategic role in the success and direction of the business.
  • Ability to be a troubleshooter who is happy to be hands-on where required.
  • Strong, cross-functional working relationships across other divisions at various sites.
  • Demonstrate leadership and strategic decision-making.

Chase and Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Finance, Supply Chain, HR, and IT recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire, and Lincolnshire marketplaces.


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