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Business Development Manager
2 months ago
**Job Title:** Account Manager - Facilities Management
**Job Type:** Full-time
**Company:** Retaind Limited
**Location:** Coventry-based
**Salary:** £35,000 - £40,000 per annum (depending on experience)
**Benefits:** + £6,000 Car Allowance + Commission payments Permanent position
**Job Summary:** We are seeking an experienced Account Manager to join our dynamic Facilities Management business based in Coventry. The successful candidate will be responsible for managing client relationships, identifying business opportunities, and developing new sales strategies.
**Key Responsibilities:**
- Respond to customer queries by booking meetings, visiting sites, and quoting for preventative maintenance and immediate FM and associated property maintenance/refurbishment requirements requested.
- Use site visits to identify additional business/sales opportunities not initially recognized or mentioned by the client as part of the normal day-to-day management of their account.
- Assist in the preparation of tender documentation as necessary, using well-informed and gathered information from the client, and wider FM/building services industry.
- Communicate closely with clients to establish their service requirements and advise them on the best course of action.
- Conduct regular client reviews to determine account performance and establish new business development opportunities with them.
- Build strong client relationships built on trust to enable a true partnership to evolve.
- Build strong internal and external stakeholder relationships to support the continued business delivery of their account.
- Build effective supply chain relationships to enable the contract deliverables and obtain the best rates to ensure value for money.
- Lead by example and support and develop direct reports.
- Identify and action potential cost-saving opportunities and provide supplementary reporting.
- Work with the client to determine any additional services that the company may be able to offer to support the client.
**Requirements:**
- Experience of working in a sales/business management role ideally within the facilities management, property refurbishment, construction, or similar sector.
- Experience in the preparation of tenders/quotations/estimates.
- A basic technical understanding of the work carried out by the organization (Facilities Management, Property Maintenance, building repairs, etc.).
- IT literacy, particularly the utilization of Microsoft Office/365 packages including Excel, Word, Outlook, PowerPoint, etc.
- Data management and manipulation using database CRM system to record client activity.
- Managing of business-to-business (B2B) client relationships, stakeholder, and people management.
- Budget Management, development, and realization of cost-saving initiatives.
- Data management, analysis, and reporting.
- Ability to adhere effectively and efficiently with processes and procedures.
- Initiative and the ability to work unsupervised and manage your own workload effectively to meet financial targets.
