Service Engineer

2 months ago

Swanley, Kent, United Kingdom KION Group Full time
Job Summary

We are seeking a highly skilled Service Engineer to join our team at KION Group. As a Service Engineer, you will be responsible for carrying out service and repairs to equipment on customer sites in a safe, professional, and cost-effective manner.

Key Responsibilities
  • Diagnose and rectify faults on customer forklifts, ensuring timely and efficient resolution.
  • Provide reliable information to customers regarding maintenance, repairs, and equipment usage.
  • Adhere to company Health and Safety policies, procedures, and practices, ensuring a safe working environment.
  • Ensure accurate and timely completion of automated system and paperwork, including job sheets, timesheets, and purchase requisitions.
  • Liaise with management for authorization of parts and process order numbers.
  • Collaborate with the Service Controller, customer, and Service Manager to share information regarding individual forklifts and equipment.
  • Make proposals for improving work activities and work conditions.
  • Ensure all allocated work is completed and notify Manager or Controller if in arrears.
  • Follow specified Engineering Standards and Safe Working Practices, as well as company policies and procedures.
  • Ensure accurate stock levels and movement records.
  • Obtain hour meter readings and site information as requested.
  • Maintain company-issued equipment and tooling in a satisfactory condition.
  • Work closely with the sales and STR team, referring leads as necessary.
  • Meet strict planned schedules and deadlines.
  • Take responsibility for van weight and safe/roadworthy condition.
  • Understand and work to KPIs related to service, admin, and stock.
  • Take on additional duties as required by the Manager to ensure departmental smooth operation.
  • Participate in training days, work meetings, and other meetings for information exchange.
Health and Safety

As an employee, you have a legal duty of care to adhere to the company policy at all times. You must maintain a safe and healthy working environment, take care of your own health, safety, and environment at work, and of other colleagues and individuals on site who may be affected by your actions or omissions.

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