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E-Commerce Account Coordinator
4 weeks ago
We are seeking a proactive and dedicated E-Commerce Coordinator to join our dynamic team. As the primary point of contact for our B2B Dropshipping clients, you will play a crucial role in ensuring exceptional service and seamless account management.
This is an exciting opportunity to be at the heart of our e-commerce operations, where you'll be responsible for fostering strong client relationships, managing subscription payments, handling account sign-ups, and ensuring client satisfaction and retention.
Key Responsibilities:- Manage the entire dropshipping process, ensuring accuracy in product listings, order fulfilment, inventory management, and customer service.
- Collaborate effectively with internal and external stakeholders to ensure seamless account management.
- Develop and maintain strong relationships with B2B Dropshipping clients to drive business growth and retention.
- Monitor and resolve any issues or concerns related to account management, customer service, or order fulfilment.
- Experience in e-commerce, account management, or customer service, particularly in a B2B setting.
- Account Management Experience: Previous experience in managing client accounts is highly valued.
- Comprehensive Knowledge of E-commerce and Dropshipping: Familiarity with online retail models and logistics.
- Strong organizational skills with the ability to manage multiple tasks and inboxes simultaneously.
- Excellent written and verbal communication skills.
- A proactive and problem-solving mindset, with the ability to work collaboratively with cross-functional teams.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative team environment.
