Team Leader

4 weeks ago

Douglas, United Kingdom WHSmith Full time

About the Role

We are seeking a highly motivated and experienced Team Leader to join our WHSmith team in the Isle of Man, Seaport store. As a Team Leader, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that supports the development and growth of our colleagues.

Key Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
  • Creating a culture of learning, support, and recognition, spotting opportunities for development of personal skills, product knowledge, and self-awareness.
  • Supporting our colleagues in an environment where everyone feels valued and welcome.
  • Creating a sense of pride within the store to ensure we are operating safely and legally.

What We're Looking For

  • Current or recent retail (or similar) leadership experience with working knowledge of KPIs such as ATV.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Flexibility of approach that will allow you to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and effectively.
  • Experience of supporting employee training and development, and motivating teams to deliver their best.

What We Offer

We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave, and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories. Our Employee Assistance Programme will also support you with help and guidance for your wellbeing, whether physical, mental, or financial.

About Us

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations, and motorway services. Our aim is simple: to offer our products to everyone on any of life's journeys. We have created great partnerships with the likes of M&S and Costa Coffee, broadening our offering to our customers throughout the UK. We are proud to be an inclusive employer, welcoming colleagues to feel free to be themselves with us.

Working with Us

As a Team Leader with WHSmith, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer service and driving business success. We're committed to creating a working environment that's inclusive, respectful, and supportive of all colleagues. If you're a motivated and experienced leader who is passionate about retail and customer service, we'd love to hear from you.

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