Service Delivery Driver

1 day ago

Hadleigh, Essex, United Kingdom Johnsons Workwear Full time

Job Summary

We are seeking a highly skilled and experienced Service Delivery Driver to join our team at Johnsons Workwear. As a key member of our logistics team, you will be responsible for delivering and returning stock to our plant, ensuring compliance with transport industry regulations, and providing excellent customer service.

Key Responsibilities

  • Load and off-load vehicles into designated areas
  • Ensure sufficient supply of sundry items, such as repair labels and bags
  • Collect and deliver items, load and empty OPD lockers, and exchange dust control mats as per documentation
  • Accurately complete all necessary paperwork
  • Establish and maintain good customer relations and act as liaison between customer and company
  • Carry out duties as laid down in BS EN ISO 9001: 2008 / 14001 Local Working Instructions and Company Operations Manual
  • Forward queries and keep managers, supervisors, and colleagues informed as necessary
  • Obtain signatures and keep accurate records where required
  • Look for opportunities to expand the business and report appropriately
  • Wear company uniform and maintain a smart appearance
  • Drive responsibly and within legal limits
  • Maintain the security of the vehicle and contents at all times
  • Maintain the vehicle in a clean condition and carry out all vehicle checks as laid down in procedures
  • Ensure no driver infringements and understand the driver infringement policy
  • Wear and use personal protective equipment and handling aids, where supplied, at all times for all relevant tasks
  • Carry out all tasks to comply with company and customer policies on health and safety
  • Comply with company policies and the terms and conditions of employment and follow company procedures
  • Attend training courses as required
  • Foster and maintain good working relations with customer, company, and colleagues
  • Maintain confidentiality of company and customer business
  • Ensure route hygiene inventory is accurate and hamper bags are returned
  • Ensure the yard is kept clean and aid with the general maintenance of the yard

Performance Measures

  • Performance reviews
  • Daily debriefs with the transport manager
  • Customer reviews
  • Daily vehicle checks
  • Infringement monitors
  • WTD adherence
  • Accurate tacho records
  • Ability to do manual entries on the Digi cards
  • Regular health and safety training
  • CPC training and skills training
  • Company mandatory training kept up to date

Knowledge, Skills, and Experience

These may be trained or developed. These do not need to be in place at the time of recruitment.

  • Knowledge of safe, controlled, and fuel-efficient driving techniques for large goods vehicles
  • Knowledge of vehicle preparation, including safe coupling and uncoupling of trailers, vehicle safety checks/inspections, defect reporting, safety requirements, loading, securing, and unloading processes, axle combinations
  • Full understanding of Johnsons procedures for accident reporting
  • Understanding of other duties in the yard linked to the driver role, such as loading vehicles, checking vehicles, deep cleaning vehicles, cleaning the yard, and general maintenance of the yard
  • Understand how to keep the vehicle and associated loads safe when not driving
  • Correctly perform vehicle checks to ensure the vehicle is safe for use
  • Correctly supervise the loading of the vehicle so that products are correctly and safely loaded and secured to minimize chances of damage
  • Excellent customer service skills through the timely and safe delivery of goods, efficient off-loading, and effective handling of any customer queries or concerns while always respecting the customer's property
  • Full knowledge and skills to use technology and systems, including tachographs, adaptive braking, hand-held scanners, or board telematics
  • Excellent communication skills with customers and colleagues
  • Johnsons Code of Conduct Policy
  • Johnsons Code of Conduct Policy relating to Modern Slavery
  • Basic awareness of the signs of human trafficking
  • Johnsons ED&I Policy

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