Service Delivery Driver

1 month ago

Hadleigh, Essex, United Kingdom Johnsons Workwear Full time
Job Summary

As a Service Delivery Driver at Johnsons Workwear, you will play a vital role in ensuring the timely and safe delivery of goods to our customers. This is an exciting opportunity to join our team and contribute to the success of our company.

Key Responsibilities

  • Load and off-load vehicles into designated areas, ensuring efficient and safe operations.
  • Manage the supply of sundry items, including repair labels and bags, to maintain a smooth delivery process.
  • Collect and deliver items, load and empty OPD lockers, and exchange dust control mats as per documentation.


  • Accurately complete all necessary paperwork, including documentation and records.
  • Establish and maintain excellent customer relationships, acting as a liaison between customers and the company.


  • Carry out duties as outlined in BS EN ISO 9001: 2008 / 14001 Local Working Instructions and Company Operations Manual.
  • Forward queries and keep managers, supervisors, and colleagues informed as necessary.
  • Obtain signatures and maintain accurate records where required.
  • Look for opportunities to expand the business and report accordingly.
  • Wear company uniform and maintain a smart appearance.
  • Drive responsibly and within legal limits.
  • Maintain the security of the vehicle and contents at all times.
  • Maintain the vehicle in a clean condition and perform all vehicle checks as per procedures.


  • Ensure no driver infringements and understand the driver infringement policy.
  • Wear and use Personal Protective Equipment and handling aids, where supplied, for all relevant tasks.


  • Carry out all tasks to comply with Company and Customer's Policies on Health & Safety.
  • Comply with Company Policies and the Terms and Conditions of Employment and follow Company Procedures.


  • Attend training courses as required.
  • Foster and maintain good working relations with customers, company, and colleagues.
  • Maintain confidentiality of Company and Customer business.
  • Ensure route hygiene inventory is accurate and hamper bags are returned.
  • Ensure the yard is kept clean and aid with the general maintenance of the yard.
  • Other ad-hoc duties as required.


Performance Measures

  • Performance reviews.
  • Daily debriefs with the Transport Manager.
  • Customer reviews.
  • Daily Vehicle checks.
  • Infringement monitors.
  • WTD adherence.
  • Accurate Tacho records.
  • Ability to do manual entries on the Digi cards.
  • Regular Health and Safety Training.
  • CPC training and Skills training.
  • Company Mandatory training kept up to date.


Knowledge, Skills and Experience

These may be trained or developed. These do not need to be in place at the time of recruitment.

  • Knowledge of safe, controlled, and fuel-efficient driving techniques for Large Goods Vehicles.
  • Knowledge of vehicle preparation, including safe coupling and uncoupling of trailers, vehicle safety checks/inspections, defect reporting, safety requirements, loading, securing, and unloading processes, axle combinations.


  • Full understanding of Johnsons procedures for accident reporting.
  • Understanding of the other duties in the yard linked to the driver role, e.g., loading vehicles, checking vehicles, deep cleaning vehicles, cleaning the yard, and general maintenance of the yard.


  • Understand how to keep the vehicle and associated loads safe when not driving.
  • Correctly perform vehicle checks to ensure the vehicle is safe for use.
  • Correctly supervise the loading of the vehicle so that products are correctly and safely loaded and secured to minimize chances of damage.


  • Excellent customer service skills through the timely and safe delivery of goods, efficient off-loading, and effective handling of any customer queries or concerns while always respecting the customers' property.
  • Full knowledge and skills to use technology and systems, including tachographs, adaptive braking, hand-held scanners, or board telematics.


  • Excellent communication skills with customers and colleagues.
  • Johnsons Code of Conduct Policy relating to Modern Slavery.
  • Basic awareness of the signs of human trafficking.
  • Johnsons ED&I Policy.

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