Coffee Equipment Specialist

4 days ago


Acton, Shropshire, United Kingdom Shannon White Ltd Full time
Coffee Field Service Engineer

We are seeking a highly skilled and motivated Coffee Field Service Engineer to join our London FSE team. As a key member of our team, you will be responsible for visiting sites in London to provide exceptional customer service and technical support for our coffee equipment.

Key Responsibilities:
  • Carry out a broad range of coffee equipment repair and preventative maintenance tasks, including fault finding and diagnosis.
  • Ensure all coffee equipment is left in a good working order, meeting the correct equipment setup as per agreed specification.
  • Work proactively with our central call centre, taking day-to-day instructions and keeping them updated to inform waiting customers.
  • Comply with all on-site arrival procedures, making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of our company management.
  • Complete all necessary on-line job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises to validate client satisfaction.
  • Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
  • Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Requirements:
  • A confident individual with a passion for customer service.
  • Excellent understanding of coffee quality and associated equipment.
  • Demonstrates strong problem-solving skills with an electrical mechanical background.
  • Computer literate with a clean driving license.
  • Self-motivated with a flexible approach to work, location, and hours (required to work 1 in 4 weekends).

We offer a competitive salary of up to £42,000 pa, including £38,000 + c£4,000 pa for 1 in 4 weekends + vehicle + pension + other benefits. If you feel this role is a good match for your skills and experience, we look forward to hearing from you.


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