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Client Relations Specialist

2 months ago

Eastleigh, United Kingdom Tate Full time
Position:

Customer Service Executive

Location:
Eastleigh outskirts
Compensation:
£26-28,000pa + overtime OTE c£34,000pa

Our client, a prestigious and award-winning provider in their sector, is seeking a dedicated Customer Service Executive to enhance their team. This organization has established long-term partnerships with clients and is recognized as a leading supplier in the industry.

This role is ideal for an enthusiastic team player who is passionate about delivering outstanding customer service. The company prides itself on offering comprehensive training and fostering a welcoming team atmosphere where employees are valued.

The position is office-based and will involve occasional overtime, including weekends, as part of a rotating schedule.



Key Responsibilities:
  • Responding to inquiries and requests via phone and email
  • Keeping clients informed with timely updates
  • Resolving issues and providing effective solutions
  • Updating information on specialized software
  • Collaborating with external support teams and manufacturers to meet client needs
  • Providing general assistance as needed


Candidate Requirements:
  • Previous experience in a similar role is essential
  • Exceptional communication abilities
  • Strong attention to detail and accuracy in data entry
  • Excellent organizational skills with the capacity to manage multiple tasks
  • Ability to work autonomously, take initiative, and collaborate effectively within a team
  • A stable employment history
  • Proficiency in Microsoft Office applications, particularly Excel and Word


Working Hours:
Full-time, Monday - Friday, 9:00 AM - 5:00 PM

Additional Information:
After completing training, out-of-office hours support will be required on a rotating basis.

Note: Due to the office location, personal transportation is necessary.

Tate is acting as an Employment Business in relation to this vacancy and is committed to promoting equal opportunities. We strive to ensure that every candidate has a positive experience with us, and we welcome any requests for adjustments during the application or interview process. Your comfort and accessibility are our priorities, and we are here to support you throughout your journey. We also value your individuality and invite you to share your preferred pronouns in your application.