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Client Service Specialist

2 months ago


Crawley, West Sussex, United Kingdom Pavilion Recruitment Solutions Full time

Job Summary:

Pavilion Recruitment Solutions is seeking a highly organized and detail-oriented Client Service Specialist to support our Sales Consultants in managing client portfolios and policy renewals. As the first point of contact for client and provider queries, you will play a critical role in ensuring smooth day-to-day operations and high levels of client satisfaction.

Key Responsibilities:

  • Client Interaction: Handle client and provider inquiries, maintaining professional relationships and ensuring timely responses to meet client needs.
  • Portfolio Management: Oversee daily administration, including invoicing, claims, and communication materials for assigned portfolios, ensuring accuracy and compliance with industry regulations.
  • Renewal Coordination: Gather and manage data for policy renewals, ensuring timely completion and accuracy.
  • Compliance: Maintain accurate client records and adhere to industry regulations, including FCA guidelines, to ensure a high level of client satisfaction.
  • Team Collaboration: Support Sales Consultants with new business opportunities and assist in training new team members to ensure a seamless onboarding process.

Requirements:

  • Strong communication and organizational skills to effectively manage multiple tasks and meet deadlines.
  • Attention to detail and proactive problem-solving skills to ensure accuracy and compliance.
  • Ability to work in a dynamic environment and adapt to changing priorities.
  • Exposure to either Risk or Health products and understanding of employee benefits.

About Pavilion Recruitment Solutions:

Pavilion Recruitment Solutions is a leading recruitment agency specializing in the insurance and financial services industry. We are committed to providing exceptional service to our clients and candidates, and we are seeking a talented Client Service Specialist to join our team.