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Warehouse Operations Manager

2 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Healthnet Homecare Full time

About HealthNet Homecare

HealthNet Homecare is a leading provider of homecare services, dedicated to delivering high-quality care to patients in their own homes. Our team of experts works tirelessly to ensure that patients receive the best possible care, from medical deliveries to nursing support.

We are seeking a highly skilled and experienced Warehouse Assistant Manager to join our team in a key role. As a Warehouse Assistant Manager, you will be responsible for leading and managing the warehouse team to achieve and maintain agreed service level targets.

Main Responsibilities

  • Team Leadership
    • Manage and lead the warehouse team to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.
    • Lead, motivate and coach all members of the team to ensure maximum performance.
  • Warehouse Operations
    • Ensure purchase orders are booked in, within the agreed timescales, ensuring sufficient resource to conduct these tasks.
    • Maintain the wholesale process, ensuring orders are raised, picked, and dispatched accurately.
    • Stock Control is in line with the company requirements and all discrepancies are investigated.
  • Recruitment and Training
    • Assist in the recruitment of warehouse colleagues according to agreed standards to ensure that staffing levels and care quality remain at a high level.
    • Provide the necessary training and motivation to develop a team capable of delivering exceptional service.
  • Performance Management
    • Provide regular evaluation and feedback on performances and dealing with underperformance through the application of Performance Management processes, ensuring optimal service level is achieved.
    • Conduct and follow-up quarterly appraisals to ensure that key development plans put in place to benefit both the business and the individual.
  • Health and Safety
    • Ensure Health and Safety procedures are followed on site.
    • Support the business by conducting regular mandatory health and safety testing as required.
  • Compliance and Quality
    • Responsibility for the standards of training, compliance with training requirements and the maintenance of training records for all stock team colleagues.
    • Compliance with KPI targets set for the department.
  • Customer Service
    • Ensure timely processing and dispatch of all orders.
    • Monitor real time prescription workflows, taking action to maintain target service levels
  • Administrative Tasks
    • Plan allocation of breaks, holidays, and training of the team within the set parameters to ensure that adequate staffing levels are maintained to handle the team workload.
    • Carry out Return to work interviews, Disciplinary Investigations.
  • Communication and Liaison
    • Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
    • Provide support for investigating and responding to complaints regarding the stock team.
    • Liaise with internal functions regarding issues relating to the warehouse team.
  • Continuous Improvement
    • Capture, record and resolve all Customer Complaints relating to all elements of the business in a professional manner.
    • Identify opportunities to improve business processes within the team.
    • Input in cross functional projects to deliver future improvements to HealthNet's Service offering.

Requirements

We are looking for a highly skilled and experienced Warehouse Assistant Manager who possesses the following qualifications and skills:

  • Essential
    • Excellent written and verbal communication Skills
    • Computer literacy
    • Minimum 12 months in a pharmacy environment at a supervisory level
    • Proven track record of achieving activity targets.
  • Desirable
    • Qualification in Supply Chain management (Level 3)

Personal Qualities

We are looking for a candidate who possesses the following personal qualities:

  • Ability to develop and sustain a professional pharmacy support team by showing mutual respect, honour and integrity, strong professional image and personal credibility.
  • Well-honed communication skills with a flexible approach.
  • Strong coaching skills; capable of building, developing and motivating a pharmacy support team and to maintain a positive working environment.
  • Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry.
  • To be proactive and motivated responding positively to new challenges.
  • Ability to interpret and work to KPI's

What We Offer

We offer a competitive salary structure, 25 days holiday + bank holiday, pension scheme, ongoing training and development, professional registration fees paid, and employee assistant program.