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Client Relations Supervisor

2 months ago

Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Full time £25,000

An exciting opportunity has arisen for a skilled Customer Services Team Leader to oversee a dynamic team dedicated to managing diverse client inquiries.

In this role, you will be responsible for nurturing client accounts and fostering strong relationships, ensuring that each inquiry is handled with care and precision.


Work Arrangement:
This position offers a hybrid working model, allowing for 2 days of remote work and 3 days in the office.

Working Hours:
Monday to Friday, totaling 37.5 hours per week, with flexibility required between 8 AM and 6 PM.

Key Responsibilities:
  • Assist clients with a variety of inquiries through both email and telephone communication.
  • Manage and cultivate business customer relationships.
  • Address and resolve complaints as necessary.
  • Collaborate with third-party vendors and internal teams to effectively support each client inquiry.

Qualifications:
Previous experience in a telephone-based customer service role is preferred. A solid understanding of Microsoft Office applications, especially Excel and Outlook, is essential.


Benefits:
  • Hybrid working model.
  • Pension scheme with contributions up to 15%.
  • Employee vehicle program.
  • Gym membership options.
  • Generous holiday entitlement ranging from 25 to 30 days based on service length.
  • Enhanced parental leave policies.

If you believe this role aligns with your career aspirations, we encourage you to reach out for further information.