Shift Supervisor

1 week ago

London, Greater London, United Kingdom Starbucks Full time
Job Summary

We are seeking a highly skilled and experienced Shift Supervisor to join our team at Starbucks. As a Shift Supervisor, you will play a critical role in ensuring the smooth operation of our store during scheduled shifts.

Key Responsibilities
  • Shift Leadership
    • Builds relationships and delivers exceptional customer service by acting with a customer-centric attitude, engaging customers in conversation, and connecting with them.
    • Takes responsibility for the shift by directing employees to ensure the shift runs smoothly and meets operational needs.
    • Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks.
    • Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
    • Communicates information to management to ensure the team can respond as necessary to create a positive customer experience.
  • Planning and Execution
    • Executes store operations during scheduled shifts, including opening and closing duties as assigned.
    • Follows operational procedures, including those for cash handling, health and safety, and security to ensure the safety of customers and employees.
    • Utilizes operational tools to achieve operational excellence during the shift.
    • Completes store paperwork as necessary and as directed by management.
    • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Business Requirements
    • Executes store operations during scheduled shifts, including opening and closing duties as assigned.
    • Follows operational procedures, including those for cash handling, health and safety, and security to ensure the safety of customers and employees.
    • Utilizes operational tools to achieve operational excellence during the shift.
    • Completes store paperwork as necessary and as directed by management.
    • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
    Requirements
    • 1 year of supervising experience (preferred)
    • 1 year of hospitality management experience (preferred)
    • 1 year of management experience (preferred)
    Benefits
    • Employee discount
    • Store discount

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