Senior Client Success Executive

3 weeks ago


Birmingham, Birmingham, United Kingdom Pharma Targeting Full time

The successful applicant will excel in recognizing the requirements of both prospective and existing clients to facilitate their success with our offerings. This will involve fostering effective communication with clients and collaborating with internal teams to gain insights and address any challenges faced by the customers.

Key Responsibilities

  • Collaborate across departments to ensure all stakeholders are aligned in promoting customer success
  • Establish and nurture relationships with clients to thoroughly understand and fulfill their objectives
  • Conduct visits to client sites to uncover potential growth opportunities within our services
  • Oversee all reporting related to the status and health of client accounts

Required Qualifications

  • Demonstrated experience in account management
  • Excellent communication skills, particularly in client-facing scenarios
  • Willingness and capability to travel as needed
  • A minimum of 8 years in client interfacing roles


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