Loan Account Manager

3 weeks ago


Eccles, Salford, United Kingdom Everyday Loans Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Account Manager. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Establish and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Process loan agreements and ensure that customers are supported throughout the lifecycle of their loan.
  • Work closely with internal teams to ensure seamless communication and delivery of customer service.
  • Identify and capitalize on opportunities to upsell and cross-sell products and services.
  • Meet and exceed sales targets and performance metrics.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong customer service skills and ability to build rapport with customers.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Previous experience in financial services or a related field is an asset.
  • High school diploma or equivalent required; degree in business or a related field is an asset.
What We Offer
  • Competitive salary and quarterly bonus scheme.
  • Comprehensive training and development opportunities.
  • Private healthcare for you and your partner.
  • Life insurance.
  • Excellent company pension plan.
  • 25 days holiday plus Bank Holidays.
  • Dental plans.
  • Health MOTs.
  • Cycle to Work vouchers.
  • Taste discount cards.
  • Techsave scheme.


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