Customer Service Representative

2 weeks ago


Prenton, United Kingdom Morson Talent Full time

Company Overview
Morson Talent is seeking a dedicated Customer Contact Team Member to support our client in the energy sector.

Role Overview
This position is a contract opportunity with the potential for extension or permanent placement. The working hours are standard business hours, with hybrid work options available after an initial period.

Key Responsibilities
As part of the Complaints Team, your primary focus will be to engage with customers, understand their experiences, and resolve any issues efficiently. You will be responsible for:

  • Addressing customer complaints and inquiries related to supply quality, adhering to established processes and regulatory standards.
  • Responding to customer concerns regarding network performance.
  • Handling high-profile complaints as assigned by the Team Leader.
  • Managing insurance inquiries from both commercial and domestic clients, following the agreed protocols.
  • Coordinating daily customer contacts received within the service department.
  • Processing customer payments related to service failures and ensuring compliance with local procedures.
  • Providing daily support to the Distribution Call Centre and managing incoming calls.

Required Skills and Qualifications
To be successful in this role, candidates should possess:

  • Strong influencing, persuasion, and negotiation abilities.
  • Excellent communication skills, particularly over the phone.

Minimum Requirements
Candidates should have:

  • Experience in a customer service role, preferably in a contact center or similar environment.
  • Previous experience handling complaints is advantageous but not mandatory.
  • Proficiency in MS Office applications, especially Excel.


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