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Patient Care Specialist
2 months ago
About Teldoc
Teldoc is a growing healthcare organization dedicated to providing exceptional patient care.
Job Summary
We are seeking a highly motivated and compassionate Patient Care Specialist to join our dynamic Call Centre team. In this role, you will be the first point of contact for our patients, providing them with prompt and efficient support.
Key Responsibilities
- Respond to a high volume of inbound calls from patients, hospitals, emergency services, pharmacies, and other healthcare providers.
- Provide accurate and timely information regarding appointments, patient records, and general inquiries.
- Effectively navigate our booking system to schedule appointments for patients.
- Demonstrate excellent communication and interpersonal skills to build rapport with patients and colleagues.
- Maintain a professional and courteous demeanor at all times.
Qualifications
- Proven experience in a customer service or administrative role.
- Strong attention to detail and accuracy.
- Proficiency in computer skills and relevant software applications.
- Ability to work effectively both independently and as part of a team.
- Excellent communication and interpersonal skills.
