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Receptionist - Front Desk Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Venn Group Full time

Job Summary:

Venn Group is seeking a skilled Receptionist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Customer Service: Provide a warm and welcoming experience for visitors, students, and staff, responding to queries and concerns in a professional and courteous manner.
  • Administrative Support: Manage the reception area, including checking the email address, forwarding messages, and maintaining accurate records.
  • Switchboard Operations: Operate the switchboard, taking messages, answering telephone queries, and passing messages on promptly.
  • Security and Access Control: Ensure the security of the reception area, operating the 'Control Access' system to grant visitors access.
  • General Administration: Perform various administrative tasks, including filing, photocopying, and other duties as required.

Requirements:

  • Experience: Proven experience in a reception or customer-facing role, with excellent communication and interpersonal skills.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.

What We Offer:

Venn Group is committed to providing a comprehensive benefits package, including opportunities for career development, wellbeing, and financial security. Our employees enjoy a range of benefits, including pension schemes, enhanced pay for sickness, maternity, and paternity, as well as annual salary increments. We also offer generous holiday entitlements and incentives for sustainable commuting.