Supported Contracts Officer

2 days ago


Cardiff, Cardiff, United Kingdom Wales & West Housing Association Limited Full time
About the Role

We are seeking an experienced Contracts Officer to join our team at Wales & West Housing Association Limited. As a Contracts Officer, you will play a crucial role in supporting our supported housing function and providing assistance and support to the Independent Living Manager and wider team.

Key Responsibilities
  • Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the Supported Housing function and provide assistance and support to the Independent Living Manager and wider team.
  • Enable the delivery of services to our residents working directly with third party support providers in ensuring that our supported residents receive a top-quality customer service along with working alongside all departments within the Group.
  • Provide a high-quality, friendly customer-orientated service.
What We Offer
  • Salary £31,462 per annum.
  • Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
  • 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
  • 9 Bank Holidays per annum, including an extra day at Christmas.
  • Opportunities to develop and grow.
  • Regular feedback, training and support from your manager and team.
  • Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
Requirements
  • A strong customer-focused and empathetic approach to dealing with customers.
  • The ability to work as part of a small, busy team as well as to work alone and therefore capable of organising your workload and making decisions.
  • Excellent communication skills and the self-awareness to continuously improve yourself and others.
  • Experience in a Housing Association or similar customer services environment.
  • A good knowledge and application of providing a high-quality and effective customer-focused housing support service, including rental collection, tenancy management and anti-social behaviour.

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