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Experienced Pensions Administrator

2 months ago

London, Greater London, United Kingdom Equiniti Full time
Job Summary

We are seeking an experienced pensions administrator to join our fast-growing Pensions Operations team at Equiniti. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, assisting with highly confidential and complex queries regarding their pension administration.

Key Responsibilities
  • Provide administration services to customers as per Service Level Agreement
  • Maintenance of up to date filing and records for department, checking the integrity of customer data
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputs customer details and accesses customer information
  • Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
  • Identifies and implements process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Carry out projects and ad-hoc activities as determined by the Team Manager
Requirements
  • GCSE (or equivalent) Maths and English Grade C
  • Strong numeracy and literacy skills
  • Good written and communication skills
  • Ability to develop working relationships
  • Ability to work within laid down processes and procedures
  • Basic financial awareness
  • Previous experience in a financial/pensions environment is desirable
  • Working to SLAs
  • The desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Computer literate with a willingness to learn a variety of systems
  • Previous DB pensions experience is an advantage but not essential
What We Offer
  • Competitive Salary and Benefits Package - Equiniti offers a comprehensive benefits package, including a pension plan, life assurance cover, and employee discounts
  • Opportunities for Career Development - We offer training and development opportunities to help you grow your career with Equiniti
  • Flexible Working Arrangements - We offer flexible working arrangements, including the option to work from home
  • Collaborative and Supportive Team Environment - Our team is collaborative and supportive, with a focus on delivering exceptional customer service