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London, Greater London, United Kingdom Arora Group Full timeReservations Manager Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Reservations Manager to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London. As a key member of our hotel operations team, you will be responsible for managing all hotel reservations, including rooms and dining, and ensuring that our...
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London, Greater London, United Kingdom Arora Group Full timeReservations Manager Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Reservations Manager to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London. As a key member of our hotel operations team, you will be responsible for managing all hotel reservations, including rooms and dining, and ensuring that our...
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Reservations Manager
4 weeks ago
London, Greater London, United Kingdom Arora Group Full timeAbout the RoleAs a key member of our Arora Group team, you will be responsible for leading our reservations team and ensuring seamless service to our guests and colleagues.Key ResponsibilitiesManage all hotel reservations, including rooms and dining, to exceed guest expectations and provide a best-in-class experience.Lead and develop a high-performing...
Reservations Manager
2 months ago
We are seeking a highly motivated and experienced Reservations Manager to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London. As a key member of our reservations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service to our customers.
Key Responsibilities- Lead and manage the reservations team to achieve exceptional guest satisfaction and loyalty
- Develop and implement effective strategies to drive revenue growth and increase market share
- Collaborate with other departments to ensure seamless service delivery and excellent guest experiences
- Provide training and development opportunities to team members to enhance their skills and knowledge
- Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement
- At least 1.5 years' experience leading an individual hotel reservations team
- Proven track record of delivering exceptional guest experiences and driving revenue growth
- Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and third-party partners
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
- Ability to work in a fast-paced environment and adapt to changing market conditions
We offer a competitive salary, 28 days' holiday, and enhanced benefits after 5 years of service. As part of the Arora Group, you will have opportunities for career progression and development across our properties and brands.