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Telecommunications Project Manager

2 months ago

London, Greater London, United Kingdom RETN Full time
Job Description

Service Delivery Manager - Fiber Optics Specialist

At RETN, we are seeking a highly skilled Service Delivery Manager - Fiber Optics Specialist to lead our technical implementation of services, ensuring alignment with our standards and exceeding client expectations.

Key Responsibilities:

  1. Service Implementation & Quality Assurance:
  • Lead the technical implementation of services, ensuring alignment with RETN standards and exceeding client expectations.
  • Ensure that all contractual requirements, deadlines, and service quality benchmarks are consistently met and evaluated for continuous improvement.
  • Collaborate with cross-functional teams to optimize service delivery processes and enhance overall service quality.
Project Management:
  • Develop, maintain, and manage project schedules at a milestone level, ensuring accurate tracking and timely delivery.
  • Provide comprehensive project-level and executive-level reporting, delivering regular updates to customers and internal stakeholders.
  • Identify, assess, and proactively mitigate project risks, developing contingency plans to address potential challenges.
  • Utilize project management tools and methodologies to streamline processes and improve project outcomes.
Technical Coordination & Support:
  • Analyze the technical feasibility of service implementations, ensuring that solutions are both practical and aligned with customer needs.
  • Manage complex coordination activities during service delivery, ensuring seamless communication and collaboration among all involved parties.
  • Lead and dispatch field technicians for service installation, coordinating off-net testing and managing escalations to ensure timely resolution.
  • Serve as a technical advisor, providing expert consultation to Sales, Procurement, Engineering, and other teams to support customer issue resolution.
Documentation & Analysis:
  • Maintain and manage technical documentation, inventory records, schematics, and diagrams, ensuring accuracy and accessibility for project execution.

Qualifications & Requirements:

  1. Experience:
  • A minimum of 3 years of experience in the telecommunications industry, with a strong background in fiber optics, telecommunications architecture, IP/MPLS equipment, and project management.
  • Proven track record of managing complex projects in a high-pressure environment, with a focus on delivering results.
Technical Knowledge:
  • Deep understanding of Internet and IP/MPLS network concepts, including TCP/IP network protocol stack, and protocols such as IP, BGP, MPLS, OSPF, and Ethernet.
  • Extensive knowledge of fiber specifications, optical network design principles, and the ability to apply this knowledge in practical scenarios.
  • Familiarity with DWDM networks is a strong advantage, as is holding certifications from Juniper and Cisco.