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Field Operations Manager

2 months ago

Addlestone, Surrey, United Kingdom Schindler Group Full time
Job Title: Field Manager

We are seeking a highly skilled and experienced Field Manager to join our team at Schindler Group. The successful candidate will be responsible for overseeing the installation process and ensuring that all necessary measures are in place to meet installation targets.

Key Responsibilities:
  • Plan and coordinate the activities of the installation team to deliver business objectives, including customer satisfaction, operational results, quality, and efficiency metrics.
  • Ensure labour planning and appointment of subcontract labour as required.
  • Proactively address any problems that arise on site and analyse root causes for any deviations from business plans or products.
  • Timely submission and management of fitters' timesheets and responsible for actioning and closing out retrofits.
  • Safety audits, safety walks, and near miss reporting in line with the safety manifesto.
  • Accurately maintain SAP and Work to Lists (WTLs) in conjunction with the admin team.
  • Raising and chasing all claims requests via the claims coordinator and return of materials to the group when required.
  • Recruitment, training, development, and disciplinary matters for all fitters.
  • Timely planning and organisation of all deliveries of materials and tooling to site.
  • In conjunction with the Projects Manager, agreement of subcontract Modernisation costs and submission of quotations.
  • Raising of all standard letters with the admin team and maintaining contract tracking sheets.
  • Booking of all tests, re-checks, technical assists, and closing out items identified on OILs.
  • Timely submission of all handover documentation of completed lifts to the customer and EI, adhering to company processes.
  • Ordering of local materials as required.
  • Regular site visits to check progress of Modernisation and discuss any issues with the customer.
  • All MDC design approvals as required in conjunction with the Project Manager.
  • Ensure all fitters and subcontractors are certified.
  • Regular coordination meetings with Projects Managers.
  • Management of all PPE and workwear for fitters and subcontractors.
  • Management of fitters' hand tools.
  • Accident investigations and submission of accident reports.
  • Approval of all submitted CARs prior to submitting to admin for processing.
  • Agreement in conjunction with the Projects Manager of any additional costs submitted by subcontractors.
  • Timely submission of all day works and variation orders to the Projects Manager.
  • Actively promote a safety culture by being a role model for safe working practices and ensuring the application of health and safety guidelines by direct employees and subcontractors.
  • Build relationships with customers by acting as a point of contact and establishing regular communication to ensure that customer expectations are managed, and any issues can be resolved efficiently and effectively.
  • Follow the Fulfilment + process to develop and promote the company Modernisation plan to the required high standard.
Requirements:
  • NVQ or HND.
  • Proven experience as an installation engineer.
  • Experience of managing a small team.
  • Successful track record of achievement and delivery.
  • Proven ability to obtain results through effective team management and motivation of team members.
  • Awareness and experience of managing Health and Safety regulations and processes.
  • Sound knowledge of the N.I. Business within the Lift Industry is desirable.
  • Ideally experienced in all aspects of lift installation with a good knowledge of current standards and legislation.
  • Full valid driving licence.
  • Site Managers Safety Training Scheme Certificate or equivalent.
  • Safepass card holder.
  • Possess the creative ability, energy, and drive to develop and implement strategies to meet and exceed financial and non-financial objectives.
  • Good commercial awareness, being able to mitigate problems arising.
  • Excellent communication, customer service, and man management skills.
  • Working knowledge of SAP processes is desirable.
  • Sound lift knowledge and ability to read and understand technical drawings.
  • Ability to plan, organise, and follow up to ensure compliance to agreed action plans.
  • Innovative and proactive approach to work with high attention to detail and the ability to work under pressure.