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Collection Officer

2 months ago

London, Greater London, United Kingdom Belmont Recruitment Full time

**Job Summary**

We are seeking a highly skilled and experienced Collection Officer to join our team at Belmont Recruitment. As a key member of our Assessment Hub, you will be responsible for delivering exceptional visiting support services to our customers.

Key Responsibilities:

  1. Deliver high-quality visiting support services, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.
  2. Perform collection/income-related and other council reductions and relief visits, providing technical assessment and collection advice and guidance to customers.
  3. Understand and respond to the needs of customers, offering written and verbal guidance while presenting a positive and professional image at all times.
  4. Experience of dealing with income-related and other claims, changes in circumstance, and other enquiries within a collection/assessment related environment, delivering high-quality services.
  5. A good understanding of collection, income-related assessments, and benefit services delivered across the Council.

Requirements:

  • Proven experience in a similar role, with a strong understanding of collection and assessment processes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and locations.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.