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ITIL Process Assurance Specialist

3 months ago


BarrowInFurness, United Kingdom BAE Systems Full time

Position Title: ITIL Process Assurance Specialist

Location: Flexible working arrangements available.

Compensation: Approximately £36,000

Key Responsibilities:

  • Perform evaluations of supplier-managed ITIL processes to verify adherence to industry best practices.
  • Ensure that organizational interests are safeguarded during significant incidents and change requests.
  • Manage customer relationships by identifying and engaging key stakeholders to foster strong connections.
  • Act as the primary contact for service escalations and inquiries directed to the IM&T department.
  • Analyze service performance reports and collaborate with service providers to implement necessary enhancements.
  • Support the execution of supplier and contract assurance activities, ensuring the fulfillment of critical obligations and processes.
  • Engage actively in business and IM&T product discussions, participating in relevant service reviews.
  • Continuously seek and evaluate opportunities for productivity enhancements, quality improvements, and cost reductions.

Required Skills and Experience:

Essential:

  • Proven experience in an IT department is essential.
  • Strong understanding of IM&T service management tools, particularly Service Now.
  • Experience in supplier management or collaboration.

Desirable:

  • ITIL V4 Foundation certification.

Employee Benefits:

We offer a comprehensive benefits package, including a competitive pension scheme, enhanced annual leave, and a company-contributed share incentive plan. Additional perks include flexible working options, an employee assistance program, Cycle2work, and employee discounts.

About the IM&T Service Management Team:

We are seeking an ITIL Process Assurance Specialist to join our team. In this role, you will collaborate with colleagues to address the IM&T requirements of the broader organization. This position offers a valuable opportunity to gain insights into IT service management and its implementation, potentially leading to further career advancements within the company.

Why Choose BAE Systems?

At BAE Systems, you will have the chance to make a meaningful impact. We foster an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We encourage applications from all backgrounds, particularly from groups currently underrepresented in our industry.

We are committed to ensuring our recruitment processes are as inclusive as possible. If you have a disability or health condition that may affect your performance during assessments, please discuss potential reasonable adjustments with your recruiter.