Support Assistant

4 weeks ago

West Midlands, United Kingdom British Red Cross Full time
About The Role

The Support Assistant is a vital member of our Refugee Support and Restoring Family Links Service team. As a key player in our frontline services, you will work closely with our operational team to deliver high-quality support to individuals in crisis.

Key Responsibilities
  • Provide administrative support to our Birmingham-based team, ensuring efficient and reliable service delivery.
  • Manage data and respond to external enquiries, providing a vital link in our service delivery.
  • Work collaboratively with the wider RSRFL directorate to achieve our mission of supporting people in crisis.
Requirements
  • You are a highly organized individual with excellent time management skills, able to prioritize competing demands.
  • Fully IT literate and proficient in data management.
  • Excellent interpersonal and communication skills, with the ability to listen, empathize, and provide emotional support to vulnerable individuals.
  • You have a flexible and open-minded approach, with a willingness to adapt to changing circumstances.
What We Offer
  • Holidays: days annual leave (including bank holidays) + option to buy extra days.
  • Pension scheme: Up to % contributory pension.
  • Flexible working: We do our best to accommodate your preferred work style.
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Wellbeing Assistance: Access to mental health and wellbeing assistance.
  • Team Working: Champion our mission in a collaborative team.

We are committed to creating an inclusive environment for all our staff and volunteers, where everyone can bring their true selves to work without risk or fear of discrimination. We achieve this through regular data reporting and the assistance of our internal networks, including our Race and Equality Network (REEN), LGBT+ Network, Disability and Wellness Network (DAWN), Gender Network, Carers Network, and Youth Network.

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