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Customer Service Representative

2 months ago

Chester, Cheshire, United Kingdom Adecco UK Limited Full time
Customer Service Officer

Are you a motivated individual with exceptional customer service skills? Do you thrive in a fast-paced environment where your communication skills and problem-solving abilities make a difference?

Job Summary

We are seeking a Customer Service Officer to join our team at Adecco UK Limited. As a Customer Service Officer, you will be responsible for handling inbound and outbound customer queries, providing resolutions to customer issues, and building strong customer relationships.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and effective manner.
  • Provide clear and concise communication to customers through various channels.
  • Collaborate with other teams to escalate complex issues and ensure timely resolutions.
  • Establish rapport with customers and build trust through effective communication.
  • Engage with customers to collect late payments and enforce payment terms.
Requirements
  • Previous customer service experience, including handling account processing queries, settlements/refunds, customer complaints, web chats, and troubleshooting.
  • Telephony experience.
Desirable Skills
  • Knowledge of regulatory policies within the financial services sector.
  • Previous experience in a financial services environment.

If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.