Technical Support Specialist
4 weeks ago
Experis UK collaborates with leading global technology firms to connect them with top-tier talent across the globe. We are currently assisting a prominent American technology organization in assembling a team of Level 1 and Level 2 Technical Support Specialists to enhance their Corporate IT operations.
Key Responsibilities:
- Proficient in utilizing ticket management systems to log, update, and resolve support requests, ensuring timely prioritization and workload management to achieve complete resolution for end-user inquiries.
- Knowledgeable in operating system installation, configuration, and the Microsoft Office suite.
- Comprehensive understanding of the installation, troubleshooting, configuration, and repair of desktop computers, laptops, and printers.
- Adept at diagnosing issues and providing support for a range of internal and third-party applications on client workstations.
- Familiar with networking protocols (TCP/IP and subnetting), VPN configurations, and basic command line operations (such as ipconfig, tracert, etc.).
- Deliver exceptional customer service and high-quality support in a dynamic, fast-paced corporate environment.
Essential Qualifications:
- Experience in hardware, software, and operating systems.
- Strong troubleshooting capabilities.
- Excellent customer service skills.
- Effective communication abilities.
This role is offered as an initial two-year contract with potential for extension and requires the legal right to work in the specified region.
If this opportunity aligns with your expertise and interests, we encourage you to explore further details through our application platform.
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