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Membership Development Coordinator
2 months ago
About the Role
We are seeking a highly organized and detail-oriented Membership Officer to join our team at Membership Bespoke. As a key member of our membership team, you will play a crucial role in assisting the development of plans to grow our membership through increased recruitment, retention, and reinstatement.
Key Responsibilities:
- Streamline application processes and deliver welcome materials for new members.
- Handle and respond to incoming queries from existing and potential new members, ensuring high levels of customer service.
- Manage the membership email inbox, ensuring comprehensive information is provided and record-keeping accuracy.
- Administer membership recruitment campaigns and provide office-based support to staff who are frequently out on the road.
- Process quarterly renewals, ensuring the process runs successfully in our CRM and renewals invitations are distributed to members in a timely manner.
- Process membership payments through WorldPay and create and send links as required.
- Use CRM to create reports to aid with key membership functions.
- Produce and issue paid invoices/receipts for incoming payments received and invoices due for payment on an ad hoc basis.
About Us
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
