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Delivery Coordinator

2 months ago

Warrington, Warrington, United Kingdom Claranet Limited Full time
{"title": "Delivery Coordinator", "description": "About the Role

We are seeking a highly organized and detail-oriented Delivery Coordinator to join our Customer PMO department at Claranet Limited. As a key member of our team, you will play a crucial role in ensuring the smooth delivery of our services to our customers.

Key Responsibilities
  • Communicate updates on orders in a clear and timely manner, ensuring that customers are informed throughout the service delivery phase.
  • Manage the customer experience across all delivery teams, ensuring that services are aligned to meet customer needs.
  • Coordinate tasks between Engineering and Support teams, ensuring seamless handovers and efficient order progression.
  • Work closely with Solution Architects and Sales Support to manage change requests and ensure customer approval.
  • Identify and mitigate risks to order progression, escalating issues as necessary to ensure timely delivery.
About You

We are looking for a candidate with exceptional customer-facing skills, who is proactive, hardworking, and flexible. You will have a proven ability to work accurately and prioritize a complex workload, with excellent written and oral communication skills.

Substantial experience in providing high-level project administrative support or administrative support in an IT services environment is essential. ITIL v4 and Project Management knowledge are highly desirable.

What We Offer

As a Delivery Coordinator at Claranet Limited, you will have the opportunity to work with a talented team to deliver market-leading, integrated managed services to our customers. You will be responsible for ensuring that our customers experience the absolute best service delivery, and that our services are aligned to meet their needs.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.

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