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IT Support Team Leader

2 months ago

Sheffield, Sheffield, United Kingdom Searchability® Full time
Job Description

About the Role

We are seeking a highly skilled and experienced IT Support Team Leader to join our team at Searchability. As a key member of our technical support team, you will be responsible for leading a team of IT engineers and providing technical support to our customers.

Key Responsibilities

  • Lead a team of IT engineers and provide technical support to customers
  • Manage and resolve technical issues related to Windows infrastructure and network queries
  • Develop and implement technical solutions to improve customer satisfaction and reduce support requests
  • Collaborate with other teams to ensure seamless delivery of technical support services

Requirements

  • Previous experience working in an IT service desk environment
  • High-level understanding of the Windows technology stack
  • Experience troubleshooting and resolving technical issues to a high standard
  • Line management or team leadership experience

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance