Service Delivery Manager

7 days ago

Nelson, Lancashire, United Kingdom HealthcareNZ Limited Full time

About the Role

The Service Delivery Manager will be responsible for leading a team of support workers to ensure the people we support are placed at the heart of everything we do.

This role includes occasional 'on call' weekends as scheduled by a rotating team roster.

Your Key Responsibilities

  • Build and maintain an engaged, motivated and high performing team across the services you lead.
  • Monitor and effectively manage the quality performance of services.
  • Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services.
  • Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met.
  • Build and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networks.

What You Will Bring

  • Experience in disability support services.
  • Experience in a service management/operations role, preferably within the disability or community services sectors.
  • Strong leadership experience, a passion and expertise for developing skills in others.
  • Previous financial and budget management experience.
  • Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence.
  • A love of problem solving combined with resilience to cope with unexpected situations.
  • Excellent planning and organisational skills.

About Us

At HealthcareNZ Limited, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve.

We're committed to ensuring our services are delivered to the highest standards, and we're looking for a talented individual to join our team as a Service Delivery Manager.

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