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Field Services Technician

2 months ago

Crawley, West Sussex, United Kingdom CDW UK Full time
Job Summary

The Field Services Technician will be responsible for providing technical support and maintenance services to clients across South London. This will involve diagnosing and repairing technical issues with a variety of IT equipment, including PCs, laptops, tablets, printers, and peripherals.

Key Responsibilities
  • Travel to client sites to provide technical support and maintenance services
  • Diagnose and repair technical issues with IT equipment
  • Perform on-site installations and troubleshooting
  • Obtain and maintain vendor certifications as required
  • Follow documented procedures and provide constructive feedback for continuous improvement
  • Adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required
  • Participate in the on-call rota, including mornings, evenings, and weekends
  • Provide support services to the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet client needs, when necessary
Qualifications, Skills & Experience
  • Experience with installing, troubleshooting, and fixing a variety of hardware devices
  • Ability to install and configure software as per client requirements
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
  • Good all-round understanding of hardware maintenance and break-fix
  • Hold a full UK driving license
  • Essential to obtain and hold UK security clearances, such as SC and NPPV3, as required to attend CDW's external and varied customer base
Essential Attributes
  • Quality-focused with excellent attention to detail
  • Capable of working independently and remotely on a wide range of products
  • Methodical and quality-minded with a right-first-time approach to all work, but able to recognize when to request support
  • Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals
  • Results-oriented with a track record of success for achieving and exceeding goals
  • Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
About CDW UK

At CDW UK, we pride ourselves on providing exceptional technical support and maintenance services to our clients. Our team of experienced Field Services Technicians work closely with clients to understand their technical needs and provide tailored solutions to meet their requirements.

We are committed to maintaining a culture of diversity and inclusion, and we welcome applications from candidates from all walks of life. If you are a motivated and experienced technical professional looking for a new challenge, we would love to hear from you.

What We Offer
  • Life Assurance
  • Competitive Contributory Pension
  • Private Medical Insurance
  • Enhanced Maternity Pay
  • 25 days holiday + bank holidays
  • Option to buy additional holiday
  • Dental Insurance
  • Season Ticket Loan + additional perks