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Field Operations Specialist

2 months ago

Warrington, Warrington, United Kingdom Adecco Full time

Job Summary

Adecco is seeking a highly skilled and detail-oriented Field Control Officer to join our team. As a Field Control Officer, you will play a critical role in supporting the field operation and CMC to achieve service delivery performance targets.

Key Responsibilities

  • Create tasks on the tasking system in line with contractual requirements
  • Ensure equipment is correctly assigned to subjects
  • Liaise with Field Supervisors to manage equipment requirements or issues
  • Liaise with Field Support Assistants for leave and absence information, enter changes into the system
  • Identify and initiate breach action for all subjects in breach of their curfew condition
  • Support internal and external customers to maintain high standards of performance
  • Liaise with suppliers and agencies as required
  • Support Field Monitoring Officers with queries
  • Process risk exception reports
  • Liaise with Operational Support Officers as needed
  • Assist with telephone calls as required
  • Provide a full and effective handover at the end of shift

Requirements

  • Excellent standard of verbal and written English
  • Experience within a planning/scheduling role
  • Able to work flexibly to achieve overall business goals
  • Able to deliver objectives and deal with complexity
  • Ability to work to targets in a high-pressure environment
  • Excellent Microsoft Office application knowledge, including Word, Excel, and Outlook
  • Excellent communication skills
  • Internal and external customer focus

About Adecco

Adecco is a leading provider of recruitment and workforce solutions. We are committed to delivering exceptional service to our clients and candidates. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.