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Administrative Support Specialist
2 months ago
We are seeking an experienced and skilled Administrative Support Specialist to join our team at the Ministry of Justice. As a key member of our Probation Service, you will provide administrative support to our staff and individuals on probation, ensuring efficient processes and maintaining accurate records.
Key Responsibilities- Provide administrative support to staff and individuals on probation, ensuring efficient processes and maintaining accurate records.
- Set up and maintain accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies and partnerships.
- Prepare, maintain, and collate case and other records, files, and management information, in accordance with the standards required.
- Receive and distribute information and communications in an appropriate manner.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as a single point of contact within the unit for specialist areas of work as required.
- Deal fairly, effectively, and firmly with individuals on probation, some of whom may be in crisis, distress, or who may display inappropriate or aggressive behavior.
- Carry out enforcement administration as required.
- Organize the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Good keyboard and IT skills, including proficiency in MS Office Word and basic skills in Excel.
- Ability to use databases.
- Ability to fulfill all spoken aspects of the role with confidence through the medium of English.
- Annual leave: 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.
- Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
- Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
- Flexible benefits: Access to a range of benefits, including voluntary benefits, retail vouchers, and discounts on a range of goods and services.
